Alyson Gagne
Providence, Rhode Island
email
LinkedIn
PROFESSIONAL SUMMARY
Dynamic and results-oriented Senior Product Manager with over nine years of experience in leading cross functional teams and driving product strategy in the healthcare and performance marketing industries. Proven track record of enhancing user engagement, launching new product features, and improving operational efficiencies. Skilled in Agile methodologies and equipped with a strong analytical mindset.
PROFESSIONAL EXPERIENCE
Artera (Formerly Well Health)
Senior Product Manager
November 2022 – May 2025
- Product owner for two key domains: the core inbox for staff-patient communication and patient preferences where patients indicate how and whether to engage with us
- Led the assessment, development, and launch of a new enterprise-level staff inbox, allowing healthcare organizations to enhance bidirectional communication with patients
- Developed a long-term vision for the bidirectional inbox product, leveraging AI for automation and scaling capabilities.
- Assessed, developed, and launched an in-house SMS opt-out system that improved patient experience and retention rates
- Launched a refreshed automated messaging system, enabling users to create automated and scheduled messages, thus enhancing operational efficiency
Product Manager
September 2021 – November 2022
- Managed the merchant campaign builder platform to enhance the self-service experience for small business owners creating Groupon campaigns
- Released a self-service signup workflow for GrouponLive, enabling hundreds of new live event merchants to create and manage deals without sales support
- Introduced a new price verification process ensuring legal compliance for all self-service deals, supporting Groupon’s pricing trust initiative
- Enhanced the photo upload interface, increasing merchant photo acceptance rates from 72% to 99%
Product Manager
January 2018 – September 2021
- Primary product owner for the Relationships domain, focusing on affiliate partnership tools
- Designed and launched a new partner discovery platform, boosting engagement with recruitment tools by 35% and increasing new partnerships by 29%
- Developed an enhanced publisher onboarding experience, reducing dormancy rates by one-third and increasing revenue by 33% in this segment
- Implemented a new business model classification system, decreasing invalid publisher URL instances by half and easing the partner discovery process
- Replaced the product catalog file system with a standardized format, facilitating benchmark reporting and product development
Previous Roles at CJ Affiliate:
- Associate Product Manager, 2016 – 2017
- Product Support Representative, 2016 – 2016
- Associate Strategic Solutions Manager, CJ Feeds, 2014 – 2015
- Account Representative, CJ Feeds, 2013 – 2014
EDUCATION
Boston University
Boston, MA
Bachelor of Science, Journalism
Graduated 2009
Cum Laude honors
SKILLS
- Domain vision and strategy
- User research
- User interviews and surveys
- User testing
- Agile development
- Project management
- Rapid prototyping
- Data analysis
- SQL
- Excel
- Jira
- Balsamiq
- Stakeholder management
Alyson Gagne 